The Client acknowledges that the use of the Agency’s services, including submitting a request for services by telephone, email or via the Agency’s website, implies acceptance of these terms and conditions.

1. These terms and conditions are between Clean Impact (‘The Agency’) and you (‘The Customer’).

2. All personal information provided by the client is strictly confidential and will only be used by Clean Impact.

3. This agreement takes effect when the cleaner starts working for the client and can be terminated at any time (with seven days’ notice) if the client stops using the agency’s services.

4. Clean Impact will make every effort to provide a satisfactory service for the tasks specified by the customer in a professional manner. All quotes are based on previous estimates for similar properties. When dealing with such estimates, some flexibility may be required.

5. The client is responsible for providing all cleaning materials and equipment in good working order. Clean Impact cannot be held liable for unsatisfactory cleaning results if the cleaning materials and equipment are hazardous to use, missing, or faulty.

6. The client is responsible for paying the cleaner directly. The full amount should be paid to your cleaner on the day of the cleaning visit, unless an alternative payment method has been previously agreed upon.

7. We require 24 hours notice for any changes or cancellations, or we may be obliged to charge you a part or the full amount. The same applies when the cleaning operatives cannot gain access to your premises on the scheduled day and time due to the following reasons:

7.1 The cleaners have been turned away, e.g., by a porter.
7.2 No one is at home to let them in.
7.3 Unable to open the door(s) with the customer’s keys. Whenever keys are provided, they must open the lock(s) easily.

8. Any arrangements made between the client and the cleaner regarding access to the property are entirely at the client’s discretion. Clean Impact cannot be held responsible for the loss of keys.

9. Due to the nature of the business, the client should ensure that all fragile, highly valuable goods, and items of sentimental importance such as art, antiques, and jewellery are kept in a safe place.

10. During the cleaning visit, the cleaners will not answer the door to let in handymen or plumbers, nor will they accept deliveries unless explicitly authorized by the property owner.

11. Any complaints must be communicated to us within 24 hours of the completion of the work. No claims will be accepted after the timeframe mentioned above.
When carrying out End of Tenancy, Deep, or Move In/Out cleans, Clean Impact recommends that the client or its representative be present at the time of job completion to inspect the property and make any necessary corrections right away.

12. Accounts not settled remain payable in full. Clean Impact retains the right to charge interest on overdue payments at 4% per month above the Bank of England base rate from the due date until full payment is received.

13. The client must not engage the cleaner’s services without the “agency’s” consent, nor pass on her/his details to a third party that leads to engagement or employment, as this is in direct breach of this agreement.

14. Clean Impact diligently selects and screens all applicants; however we cannot be deemed liable for any misrepresentation to the agency regarding the applicants.

15. Clean Impact reserves the right to make changes to all or part of these terms and conditions at any time and without prior notice.