Frequently Asked Questions
Q. Will I have the same cleaner every time?
Yes. This way the cleaning service you get will be more consistent, thus maintaining continuity.
Q. Am I locked into a contract?
Absolutely not. There are no long-term contracts, no hidden charges or upfront payments.
Q. Which London areas do you cover?
Clean Impact services all London boroughs marked in red below:
Q. How much does it cost to have my home cleaned?
£12.00/hour - Regular domestic cleaning / Laundry and Ironing
£13.00/hour - End of tenancy / Spring and One-off cleans / Move in/out
£15.00/hour - Post event cleaning
Q. How do I pay?
We require payment at the time of service. You can also pay by cheque, Direct Debit, Standing Order and Bank transfer.
Q. Can I trust my cleaner?
We assess the applicants suitability and will then arrange an interview. To pass our vetting procedure we request:
*Identification - we require photo identification (passport/ID, driver’s licence etc.)
*Proof of address - we require proof in the form of a utility bill and/or bank statement
*Legal status - applicants must provide a valid visa & work permit
*Referees - we require at least 2 references from previous employers for us to contact
Q. Do you provide references?
Yes, of course. References from previous and current customers are available on request.
Q. Do I need to provide cleaning supplies and equipment?
Yes, we kindly ask you to provide all cleaning products and equipment.
Q. Is there anything that the cleaners will not clean?
The cleaners will not clean any antique, delicate or high-value items. All cleaning is restricted to accessibility without standing on counter tops, appliances and furniture.
Q. How do I get started?
Call us free on 0800 044 3714 or 07957 337 007. Alternatively fill in the “Contact form” or email firstname.lastname@example.org